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WRAITH DEFENCE
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"QUALITY IS CENTRAL TO OUR WORK AND THE VALUE WE DELIVER TO OUR CUSTOMERS."


OLIVIA PRICE, WRAITH GROUP COO

TOTAL COMMITMENT TO QUALITY

The senior management team and every employee of the WRAITH Group and all of its affiliate companies and partners, believe in an essential shared value, a commitment to providing the best quality management system and training to maintain the highest quality products and services.


At the WRAITH Group, quality is a must and a pre-requisite for our success. 


Ours is a business of precision and accuracy, reproducibility and specificity, timeliness and trust. These are our real products and services. These are what set the WRAITH Group apart from other companies in our industry. These are what our clients require, demand, expect and what the WRAITH Group delivers.


To earn your business, the WRAITH Group professionals are committed to continuous improvement through innovation and strong quality leadership. We consistently strive for, audit for and achieve high quality and customer satisfaction through performance excellence.


The WRAITH Group management team is committed to providing the company with a focus on quality, with a well defined quality system, and with the best tools possible to achieve it. 


The WRAITH Group applies its most important resources, their employees, to understand and continuously improve our processes.


A total quality management approach where every employee, supplier and customer is regarded as an essential part of the process, and is committed to:


  • Continuous improvement in terms of quality and effectiveness is fundamental to the WRAITH Group's development, and an important source of its competitive advantage.
  • Working cooperatively with our clients using statistical and other techniques commensurate with technological developments within the company, aiming at continuous quality improvement.
  • Developing all personnel through training at all levels of the WRAITH Group.


An error-free performance standard, based on prevention and a “right-first-time” attitude, which is comprised of several facets:


  • Routine internal audits of our vertical assets and equipment to ensure we are operating in compliance with regulatory guidelines and our quality program.
  • An extensive equipment qualification, calibration and maintenance program.
  • A commitment to ensure compliance with all current regulatory requirements. 
  • Accomplished by monitoring changes to regulatory requirements that might impact the various aspects of the WRAITH Group.

CONFIDENCE EARNED FROM QUALITY DELIVERED

The objective and expectation of this central commitment to quality is that our clients can have full confidence in the WRAITH Group. 


Client satisfaction is fundamental to the WRAITH Group's short-term growth and long-term success. 


Client expectations determine the WRAITH Group's priorities and inspire our progress.  


Meeting and exceeding these expectations, and earning client confidence will come from the efforts of every one of the WRAITH Group's employees in conjunction with supportive participation from every level of the WRAITH Group's management team.

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